The broad and increasing acceptance of SaaS indicates that the approach is here to stay. How can you most effectively leverage SaaS solutions? This solution center sponsored by
BMC examines best practices in IT service management against this backdrop, including the role of ITIL, help desk performance metrics, social channels, and related strategies that enhance IT staff productivity.
From ongoing career management to keeping your resume current, brushing up on your interviewing skills, and navigating the current job marketing, career development can be a daunting task. The Career Center, sponsored by
Robert Half Technology, provides resources to help you chart a course for success.
In response to business pressures to increase service quality while reducing cost, many IT organizations are searching for tools to help move from reactive to proactive. Through this solution center sponsored by
FrontRange, master the delicate balance between day-to-day operations and overarching strategy by providing optimal IT service desk support with the right tools.
As technology evolves, technical support professionals are required to master a broad set of skills in order to provide high-quality service. While these professionals are expected to be knowledgeable, they also need to begin their careers with a solid foundation.
CompTIA and
HDI provide the ideal training and certification to build this foundation.
Today users expect the IT services they use at work to be as good as the services consumers choose to use at home: intuitive, social, and available everywhere. Simply put, your users demand IT that just simply works.
Born in the cloud,
ServiceNow IT Service Management help the best IT thinkers to transform from the legacy status quo to a new level of world-class IT service.
A dramatic new approach to ITSM. There’s a new, process-driven approach to IT service management—one that allows IT and business to work together and that can help you address the flexibility, visibility, and usability challenges inherent in traditional ITSM solutions. Learn more in this Serena Software solution center.
Mobility, new client devices, and more mobile applications can drive up support costs and may mean it’s time to re-evaluate your existing remote support solutions. This solution center, sponsored by
LogMeIn, shares resources that can help you improve support efficiency, improve technician collaboration, reduce phone time, and lower support costs.
The trends around cloud, virtualization, and a progressively more hostile threat landscape demand an understanding of who has access to what as these mixed environments present increasing security challenges. This Solution Center, sponsored by Courion, examines these challenges and offers a variety of approaches to securely managing user access.