HDI Solution Centers

HDI is pleased to work with leaders in our industry to bring you these resources. Below you will find solution centers that provide white papers, webinars, case studies, research, and other resources on specific IT service and technical support-related topics. Whether you are faced with a specific business need or challenge, or just want to learn more about new solutions, these resources will provide the information you need.

If you are interested in providing content for your own solution center, please contact Heidi Cummings.

The following is a list of the current solution centers:

Service and support organizations are constantly looking for newer and easier ways to improve the quality of IT support. IT teams need cost-effective tools and automation capabilities to improve operational efficiency and optimize investments, especially when IT challenges are increasing in terms of diverse technologies to support and growing ticket volumes. Find out how SolarWinds can help you simplify and automate IT support!
How do you create a service catalog your customers will use—and, dare we say, love? Use these great resources from Cherwell Software to jump-start your service catalog project. Whether you’re starting from scratch or improving what you have, you’ll find great advice from industry experts like Malcolm Fry, Eric Krueger, and others that will help you avoid common mistakes.
This solution center, sponsored by LogMeIn, explores how, why, when, and where customer engagement is critical to the success of customer service and technical support organizations. These resources provide insight into optimizing customer engagement to increase satisfaction, improve loyalty, and advance the overall customer experience. Visit the solution center and download the resources to learn more about how customer service and technical support professionals can manage today’s customer engagement challenges.