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On Demand Webinar – Help Desk Metrics That Matter

The world of IT service management is changing faster than ever. From SaaS-based service delivery to new social media channels, how do you know if your latest initiatives are truly measuring up? Join us for a quick, 20-minute look into measuring the effectiveness of your IT help desk services — and find out how to adjust your metrics to reflect the (r)evolution of IT service delivery.

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