Ideal Training and Certification with CompTIA and HDI
As technology evolves, technical support professionals are required to master and continue to hone a broad set of skills in order to provide effective, high-quality service. While technical support professionals are expected to be knowledgeable with specific categories of products, they also need to begin their careers with a solid foundation. CompTIA and HDI provide the ideal training and certification to build this foundation.
Individuals certified with CompTIA A+ possess every necessary competency for an entry-level IT professional. Certified professionals will have had hands-on experience in the lab/field, the ability to install, configure, upgrade, and troubleshoot several platforms, including PC workstations, the Windows OS, and SOHO networks, and the capability to resolve connectivity issues while following security best practices. The HDI Support Center Analyst (HDI-SCA) and HDI Desktop Support Technician (HDI-DST) certifications indicate support professionals who have demonstrated their knowledge of best practices related to both customer service and service management.
Professionals working in a technical call center environment, such as a help desk or service desk, should be both A+ and HDI-SCA certified. Professionals who resolve problems deskside or in the field should be both A+ and HDI-DST certified. As technical support professionals specialize throughout their careers and continue their professional development, they may earn additional certifications from hardware and software vendors, but mid- and large-sized organizations, including HP and Dell, have used and continue to use CompTIA and HDI certifications as a well-rounded foundation for building first-class technical support teams throughout the United States and the world.