Explore real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business: customers receive the service they expect; end users can work efficiently, enjoying the promised benefits of mobility; IT has its burden lightened, freeing up time for proactive work; and the CFO can look forward to the results of effective mobility and a low TCO.

Understand the challenges and risks of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs, and VNC, and identify best practices you can use to choose help desk tools that better support today’s workforce while also cutting costs.

This report, now in its fourth year, answers three main questions:

1. Does live-chat technology influence intent to purchase?
2. How effective—or annoying—is one particular live-chat feature: proactive invitations?
3. What kind of best practices can be gleaned from understanding the shopper’s perspective about the technology?

Explore the survey’s top five conclusions, take a closer look at real users’ opinions and feelings toward live chat, and discover whether this technology will help or hinder your business.

In too many IT organizations, remote client support is performed by a hodgepodge of legacy software, homegrown applications and techniques, and standalone tools. With the large number and variety of devices you need to manage, here are eight reasons to upgrade your remote support.