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How to Transform IT with Process-Based ITSM

IT organizations are looking for means to transform themselves into true service providers. Forrester Research's principal analyst Eveline Oehrlich discusses how a process-based approach to IT service management (ITSM) can help. Some of the topics covered in this webcast include taking service management beyond break-fix; bridging the IT operations and application development gap; improving self-service with a modern, unified service request center; and marketing IT services using a service catalog.

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