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The Service Desk Evaluator's RFI Template

If you're currently comparing IT service desk solutions, you need a comprehensive checklist to track each offering's value. The IT service management (ITSM) experts at Serena Software recently interviewed a variety of customers and created an easy-to-use, customizable RFI template, based on actual customers' most frequently asked questions. This RFI template can be adapted to align with your specific project needs and goals.

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