ITSM Solutions That Just Work | An HDI Solution Center

Making IT Support Social

Forget about Farmville. Social media is becoming essential for IT organizations looking to improve support and boost productivity. Social media has made the world a smaller and more enlightened place, allowing friends, family members, business colleagues and often strangers to share information, play collaboratively, and lend each other support across counties, countries and time zones. Read More »

CIO Discussion: Keeping the Lights On, When It Matters

ServiceNow recently brought together nine enterprise CIOs to discuss how to successfully execute IT strategy in today’s world. They shared their experiences and pooled their thoughts on modern best practice for delivering IT services. This white paper captures the discussion and describes their approach to defining and executing IT strategy in the IT 3.0 era.

Social IT: The New Frontier

Many organizations are struggling with social media, and whether to use these new tools for support. This webinar explores this hot topic and whether there is a role for IT. Areas of discussion will include current practices, innovative uses, social media policy, and leveraging social media for support.

To view »

Using Social Technology to Streamline IT Operations

Social technologies are now an essential tool for bolstering internal IT services and communications. How to get started with this powerful, new approach to IT collaboration and support.

Managing the Cloud
How ServiceNow brings cloud services into your IT infrastructure in a natural, manageable way

The cloud is revolutionary, but it doesn’t have to be a problem. With the monitoring, management, integration and automation capabilities of ServiceNow solutions, the cloud can be deployed opportunistically without creating a mess.

SaaS Economics
The Safe Bet is No Longer the Safe Bet

Legacy ITSM solutions carry a hefty price tag from the get-go. Tally up spending on customizations, piece-part licensing and upgrades, and the cost of ownership can reach obscene proportions. When delivered on demand in a software-as-a-service (SaaS) model, ITSM gets a whole lot more palatable from a total-cost-of-ownership perspective.

A Brief History of Software as a Service
Modernizing Enterprise Software

The market trend-spotters agree: SaaS is the next big step in the logical evolution of software. For users to better ensure their business needs and goals are addressed, it’s important to understand the differences between traditional software, software offered by Application Service Providers and the different flavors of SaaS.

Mitigating the End of Life Scenario
Bill Keyworth, Vice President and Research Analyst

Having spent over twenty-five years in analyzing, advising, defining, developing, promoting, messaging and selling IT management technologies, I'm consistently impressed with the willingness of the end user to accept the end-of-life (EOL) scenario as painted by their technology vendors.

From Yammer to Live at ServiceNow

A look at the adoption and evolution of social IT within ServiceNow. “Post it,” “tag it,” “tweet it,” “like it.” These phrases have become commonplace in the lexicon of our world today—a world built on the social connectivity of global networks like Facebook, Twitter, and LinkedIn. With one in thirteen people in the world having a Facebook page, and 25 billion tweets sent last year alone, it is safe to say social media has revolutionized the every day communication patterns of people around the world.